WEBSITE EXCLUSIVE PRICES

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  • How do I place an order?
  • What if I need to cancel or change an order?
    • To modify or to cancel your order, kindly email us at ladyanns.branch2@gmail.com. If you need to return an item, kindly see our Return policy for more information.
  • How I can check the status of my order?
    • Once you order from our site, you will receive a confirmation email with tracking code to check the status of your order.
  • What payment methods do you accept?
    • We accept major credit cards and debit cards : Visa, MasterCard, American Express, and JCB.
  • What items are not eligible for return?
    • We do not accept returns or exchanges for orders purchased from third party vendors like Lazada. Kindly contact them directly for their return and exchange policies.
  • What is your Return Policy?
    • 1. NO EXCHANGE OF MIND REFUNDS ON SALE - Consumers have the right to choose and make a canvass of prices, once an items is on sale whether it has a defect, one cannot return the goods nor ask for a refund.
    • 2. NO EXCHANGE OF MIND ON CUT FABRICS NOR ACCESSORIES - For cut to measure items which includes fabric, please choose carefully as we are not able to exchange or refund items for any change of mind
    • 3. DEFECT DUE TO MISHANDLING OF THE BUYER - Prohibition covers only hidden defects, shoddy goods or imperfect service.
    • 4. NO REFUNDS ON COLOR DISCREPANCY - Please be reminded that due to lighting effects there will be slight differences in the color tone of the pictured item and actual item.
    • 5. DISCREPANCY IN YARDAGE - As the consumer received the items, it is their responsibility to double check the yardage of each cut fabrics before cutting.
  • How do I return an item?
    • Kindly let us know your concern and we will coordinate with you directly.
    • Email:
      ladyanns.branch2@gmail.com
    • Call:
      8464-3233 (landline)
      0906-963-5815 (TM)
      0912-069-6673 (TNT)